I cannot praise Dell.
the Dell customer service guy called me and ask me politely: i
got the message that u would like to extend your 2nd/3rd Year
warranty.. (pleased with their speedy and attentive staff, i
have called the staff that I wanted to extend since the day i
bought my lappy) ..i said yes please :)
Then come the bombshell.. the customer service on the phone said
:"Mdm it's $230 per year."
Me upset liao.."WATTTT But when i bought the lappy and told the
"team leader" that i want to purchase the extended warranty at
Comex, the "team leader" of the booth said : Dell must purchase 2/3
year warranty only online one. It cost $1xx plus for the
extra 2 years...
So when i go home and now called Dell. Dell said : no, u
have to buy in the bundle when u purchase the lappy.. now
after you purchase, u have to pay $200 plus for each extra
year.
WTFF! poor guy kana scolded by me, and he promised to email
managment to recify my case...!!!!!!
